Communication Guidelines

Guiding Principles

• Collaborative Partnership: We aim to work closely with parents to support the holistic development and well-being of our students.
• Balanced Workload: We strive to balance teachers' professional responsibilities in teaching and learning with effective parental engagement.

Official Modes of Communication

Communication Hours

• Parents are encouraged to contact teachers during school hours: 7:30 AM to 5:00 PM, Monday to Friday, during term time.
• Teachers are not expected to respond to queries outside these hours, on weekends, and during school holidays.

Urgent Matters

• For urgent messages during school hours, please contact the General Office at 6538 3011, as teachers may be in class or unavailable.

Teachers' Contact Information

• Teachers are not required to share personal mobile numbers or communicate via social media platforms.

Arranging Face-to-Face Meetings

• To schedule a meeting with a teacher, please email the teacher or contact the General Office at least three days in advance to minimize disruption to teaching duties.

Response Time

• In line with Civil Service standards, parents can expect responses within:
  • 3 working days for simple queries
  • 7 working days for queries requiring some investigation
  • 21 working days for complex queries

Respectful Communication

• Our staff are committed to partnering parents with sincerity, integrity, and professionalism. We encourage open and respectful dialogue to support students’ well-being and learning.
• By showing mutual courtesy and respect, we set a positive example for our children. The school will disengage from any communication that is rude, disrespectful, or abusive towards staff.
• MOE values our staff and will take firm action to protect them against unreasonable behavior, harassment, or abuse.